Our refund or exchange policy is valid for 10 business days (excluding Saturdays, Sundays, and public holidays) after receipt of items. After these 10 days, we can unfortunately not accept any returns or offer refunds.
There will be no refund on the delivery fee (unless it is a faulty or damaged item) and any promotional discounts will be subtracted. You will be responsible for the associated costs of returning the goods to us and must ensure that goods are packed appropriately to avoid damage in transit (unless it is a faulty or damaged item).
In order to be eligible for a return, your item must be unused, in original packaging, and in the same condition that you received it. In order to complete your return and to offer a refund or exchange, we require a receipt or proof of payment. We reserve the right to deny a refund for any returned items that are no longer in new condition, in their original packaging or are damaged, missing any labels, instructions, or pieces.
The provision of goods and services by Akima Active is subject to availability. In cases of unavailability, Akima Active will refund the client in full within 30 days.